Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sebastian Guerrero

Sebastian Guerrero

October 10, 2024

5  out of  5
rating by Sebastian Guerrero
"Megan Imel State Farm gave me a great experience, if I had any questions or concerns they was really use full and helped me out. I’m new to State Farm and I couldn’t ask for a better experience!!!!"
We responded:
"Sebastian, we so appreciate you!!! I am excited to hear that your experience has been 5 star. We always welcome questions, because we are committed to making sure that people know about their policies and really understand insurance. It’s our goal to keep earning your 5 stars!!"
Profile photo of Brett

Brett

October 10, 2024

5  out of  5
rating by Brett
"Just got an insurance policy here in literally 5 minutes that was less than half of what I was paying elsewhere and even got some renters insurance to go with it . Seriously, Zack (I think it was) got me squared away so quick . Been paying waaay too much for a while and bro got me some serious peace at mind . Thankyou guys ."
We responded:
"Brett! Thank you for the review. We pride ourselves first on our customer service, but the great auto insurance rates are not bad either! I’ll make sure to pass this on to Zach. He will be so glad to hear about this! Thank you!!!! We look forward to taking care of you for years to come! "
Profile photo of Ty Hess

Ty Hess

October 3, 2024

5  out of  5
rating by Ty Hess
"Great insurance rep. This team always takes care of me."
We responded:
"Ty! Thank you! We appreciate that so much, especially from a long term customer like you. We appreciate your continued trust in us much. I know Jayde was working with you today, so I’ll have to make sure that she sees this review tomorrow. Thank you again, Ty! "
Profile photo of Lena Gokey

Lena Gokey

September 3, 2024

5  out of  5
rating by Lena Gokey
"Zach Head, thank you for all you do!!"
We responded:
"Lena! Thank you so much for your review. Zach is great and always working hard to get quotes out in a timely manner and check discounts! We appreciate you. "
Profile photo of luke floyd

luke floyd

August 31, 2024

5  out of  5
rating by luke floyd
"Great job"
We responded:
"Luke, thank you so much for the five star review. We are so glad to hear that you believe, we did a great job for you! Our hope is that we continue to earn your five stars. We appreciate your feedback and support."
Profile photo of Larry Lee

Larry Lee

August 30, 2024

5  out of  5
rating by Larry Lee
"Very Professional!! Awesome Experience!!! 👍👍"
We responded:
"Larry, thank you so much for your review. Our office likes to set professionalism and customer service as our top priorities. I am so glad to hear that we hit the mark with your experience. We appreciate your feedback and your support so much and will strive to continue to earn five stars from you! "
Profile photo of mary sims

mary sims

August 30, 2024

5  out of  5
rating by mary sims
"Amanda had great customer service and was super helpful and understanding with all of my needs. Highly recommended using this insurance agency!!!!!"
We responded:
"Mary, what would we do without Amanda? You are right her customer service is above and beyond! Amanda has so many years of insurance experience and she loves to make sure that customers understand exactly what they are getting, and that she had been thorough enough to meet all of their needs! Thank you again for your review and your support."
Profile photo of Suzanne Lee

Suzanne Lee

August 30, 2024

5  out of  5
rating by Suzanne Lee
"Very helpful with coverage for our new car. Highly recommend"
We responded:
"Suzanne, thank you so much for your review. We are so happy to hear that we met your expectations when taking care of the coverage for your insurance on your new car. We appreciate you! "
Profile photo of Ryan Helvey

Ryan Helvey

August 30, 2024

5  out of  5
rating by Ryan Helvey
"Zach was very knowledgeable and patient, and helped me with navigating this complicated terrain of obtaining insurance. This is a very special team, and I am glad to have contacted this office in particular."
We responded:
"Ryan! What a nice review! Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Zach provided you with excellent service and guidance throughout the process of obtaining insurance. Our team takes pride in being knowledgeable and patient, and we are glad that you found our office to be special. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!"
Profile photo of Alex Floyd

Alex Floyd

August 30, 2024

5  out of  5
rating by Alex Floyd
"Zach was awesome!! Very professional!! Zach only takes premium clients so very thankful had the opportunity to work with him."
We responded:
"Alex! We are incredibly grateful for your 5-star review of Zach! Your kind words mean the world to us and we are thrilled to hear that you had a positive experience with our team. Providing exceptional service is at the forefront of what we do, and it's rewarding to know that we've met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your support and for taking the time to share your feedback!"
Profile photo of Anthony Salami

Anthony Salami

August 30, 2024

5  out of  5
rating by Anthony Salami
"It Was a quick, easy process! We had lovely help from a gentleman named Zach head! Made us feel at home and resolved all issues reasonably and efficiently. Thank you guys for the great service"
We responded:
"Anthony, Thank you so much for leaving us a 5-star review! We're thrilled to hear that your experience with us was quick, easy, and pleasant. Zach is a valuable member of our team, and we're glad to hear that he provided you with satisfactory assistance. Resolving issues efficiently and making you feel at home is what we strive for. We appreciate your kind words and thank you for choosing us for your needs. If you ever need any further assistance, please don't hesitate to reach out. Thank you again for your support!"
Profile photo of Wendy Gerhard

Wendy Gerhard

August 1, 2024

5  out of  5
rating by Wendy Gerhard
"We are long-time State Farm clients, but fairly new to Megan Imel and her team. They are always friendly, knowledgeable, quick to answer/fix questions/problems. In particular, I've talked to Jade and Breanna, but mostly Jade, who never makes me feel bad for what is absolutely user error! She's friendly, helpful, and follows up. I do highly recommend this State Farm agency!"
We responded:
"Wendy, I so appreciate your kind words about my service agents! I love that. Your experience with my agency has is what we hope to deliver to all of our insure. We want to make sure that insurance is easy and hassle free.! "
Profile photo of Ben Allgeier

Ben Allgeier

July 29, 2024

1  out of  5
rating by Ben Allgeier
"I regret to say that my experience with Megan Imel’s State Farm has been overwhelmingly negative. I was a longtime customer of Megan’s; but the condescending tone, disorganization, and lack of communication from their representatives was too much. Instead of feeling valued as a customer, I was made to feel insignificant and dismissed, which only added to my frustration. It was made apparent that my business was not worth their time. The disorganization within their business practices is alarming. Throughout my interactions, I encountered inconsistent information and had to repeatedly chase down updates on my inquiries. It often felt like there was no communication between the team at Megan’s agency. Even more concerning were the dishonest business practices I encountered. I often found myself questioning the integrity of the information provided. This lack of transparency only intensified my doubts about the company. It's no surprise that State Farm has a poor reputation when it comes to customer service. My experience mirrors what many others have described: a lack of support, poor communication, and a blatant disregard for customer satisfaction. I cannot recommend State Farm to anyone seeking reliable and honest insurance services; you would do better to look elsewhere."
We responded:
"Hi Ben, We are so sorry to hear that this was your experience and we always try to learn from each customer review. We do try to be thorough and treat all of our customers with respect, but we apologize if we missed the mark for you. I know we’ve personally discussed the underwriting concerns for your new home several times, and I do understand your disappointment with our requirements on home maintenance standards, but if you’d like to chat again, we’re always open to discussing and happy to do so. Call us any time. -Megan "
Profile photo of Robert Hall

Robert Hall

July 12, 2024

4  out of  5
rating by Robert Hall
"Spoke to Dava about canceling my insurance due to me not driving any longer. I have always had wonderful service with Megan and Dava with all my insurance needs. Posted for Don Carmicle"
We responded:
"Robert & Don! Thank you so much for your review. I am so glad that you have felt constant support from our office. We strive to make sure that your requests and needs are always a priority and done with good service and accuracy. "
Profile photo of Jim Lynch

Jim Lynch

July 10, 2024

5  out of  5
rating by Jim Lynch
"I have been with State Farm for over 3 decades.It seems. like no matter what Your situation is or how Confusing.your questions might be, they always have the correct answer. And they're always available to take care of the issue. I truly appreciate everybody at Megan Imel State Farm. Thank you for your time and Support when it is needed."
We responded:
"Jim! I appreciate your review of our office so much. Especially with your longevity with our agency. One thing that we make sure of is that we have time to explain and answer any questions you may have. We want to make sure that you have the insurance that you need! "
Profile photo of Jaden Williams

Jaden Williams

July 5, 2024

5  out of  5
rating by Jaden Williams
"Had a great experience switching over my insurance from VA to KY! Everything was easy and quick!"
We responded:
"Jaden, welcome to Kentucky!! We are glad you chose our agency! Brianna is great at working with our relocating insurance customers. I am so glad to hear your experience was so positive and easy. "
Profile photo of Bo Benton

Bo Benton

July 5, 2024

5  out of  5
rating by Bo Benton
"Jades the best. Give her a raise or free lunch everyday. Makes dealing with insurance a breeze."
We responded:
"Bo! Ha! I love the suggestions. We do treat Jayde to a lunch or two for her work, we promise! Most importantly I’m glad she is meeting your expectations. We appreciate you. "
Profile photo of Drew Foster

Drew Foster

May 25, 2024

5  out of  5
rating by Drew Foster
"Amanda did a great job taking my business from another auto and home company. Saved me a lot of money too. Everyone I speak with a Megan Imel State Farm are very helpful. They know the insurance business and give great customer service."
We responded:
"Drew! Thank you for your kind words and for choosing Amanda and Megan Imel State Farm Insurance as your trusted insurance provider for your auto and home needs. We're thrilled to hear that Amanda was able to help you switch from another company and save you money in the process. Our team at Megan Imel State Farm Insurance takes great pride in our knowledge of the insurance business and providing exceptional customer service. We strive to ensure that every interaction with our team is helpful and that you feel supported throughout your insurance journey. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help and are grateful for the opportunity to serve you. Thank you once again for your review and for being a valued customer of Megan Imel State Farm Insurance."
Profile photo of Phyllis Banta

Phyllis Banta

May 24, 2024

5  out of  5
rating by Phyllis Banta
"I highly recommend Megan Imel State Farm Insurance. I worked with Megan and Amanda and both were very professional and worked with me to get me the adequate coverage that I needed for my property and autos. They have been very responsive with any questions that I had and I have every confidence that they would be there should any issue come up. I switched from a company I had been with for almost 20 years and the State Farm rates are more competitive and the coverage is outstanding."
We responded:
"Phyllis, Thank you so much for your review! And thank you so much for taking the time to share your positive experience with specifically Megan Imel State Farm Insurance. We greatly appreciate your recommendation and are thrilled to hear that Megan and Amanda provided you with excellent service. It's wonderful to know that Megan and Amanda were professional, responsive, and worked closely with you to ensure you had the right coverage for your property and autos. We are proud to offer competitive rates and outstanding coverage to our valued customers, and we're delighted that you found our offerings to be superior to your previous insurance company. Please don't hesitate to reach out if you have any further questions or need assistance in the future. We are here to help and ensure you have the peace of mind you deserve."
Profile photo of Jeff Davis

Jeff Davis

May 17, 2024

5  out of  5
rating by Jeff Davis
"Megan and the team @ State Farm, are wonderful, and very knowledgeable and having our insurance with them, gives us peace of mind, knowing like a good neighbor State Farm Is There."
We responded:
"Jeff, thank you! We appreciate your review. We value the Davis family so much as our insureds. "
Profile photo of Haley Edlin

Haley Edlin

May 16, 2024

5  out of  5
rating by Haley Edlin
"Highly recommend this insurance group all around and I am especially grateful for the level of service that Jayde delivers. We have car and homeowners insurance and have been pleased with policies, but the service that Jayde provides makes our experience exceptional. This team takes care of my whole family and makes difficult situations more bearable and insurance easy to navigate."
We responded:
"Haley, thank you so much! We have loved taking care of you, Jenny and the whole family! I appreciate your kind review and yes, Jayde is our auto and claims service guru! We are grateful for all that she does too. "
Profile photo of Jennifer Edlin

Jennifer Edlin

May 16, 2024

5  out of  5
rating by Jennifer Edlin
"I am so grateful to Megan Imel and her team, especially Jayde. Jayde has been incredibly helpful as we’ve dealt with car accidents and new policies. I called her almost every day for a week and each time she was helpful, informative, and compassionate. If she wasn’t available when I called she would call me back within the hour. I cannot say enough about how grateful we are to be insured by State Farm and have the kindness and expertise of Jayde and others available to us."
We responded:
"Thank you so much for your review! We have loved working with the whole Edlin crew over the years. It’s never fun having a claim but we try to always make it a little easier to navigate. Jayde is our claims go-to! "
Profile photo of Elizabeth Gross

Elizabeth Gross

May 9, 2024

5  out of  5
rating by Elizabeth Gross
"Dava showed considerable patience and knowledge of insurance products. I was looking for a more customer face to face focused experience and I was not disappointed. She took the time to produce side by side comparisons of my current coverage and provided useful information on how I could get better coverage for my home and auto at very competitive rates."
We responded:
"Elizabeth, welcome! I’m so glad that you found your experience with Dava so positive, although I am not surprised. Dava is great at giving each customer the time and attention that they need. We love meeting face to face! It’s actually our preferred way of business. We all look forward to getting to know you. "
Profile photo of Sydel Rhema

Sydel Rhema

April 30, 2024

5  out of  5
rating by Sydel Rhema
"I love this insurance. They talked me through everything, made sure I got all the discounts possible, and weren’t pushy about choosing them (unlike some other groups were). I have all the same coverage now as I did with my previous insurance, but I’m paying less than half of what I was before. They’re great 👍🏻"
We responded:
"Sydel, Welcome to the Agency! Brianna let me know she was quoting you and she was very excited about the low rate that she was getting you. We like to be thorough and make sure that our customers are paying the best rates, but getting the coverage that they need. Tell your friends and family that we are no like the others! :) We are just here to do a great job for you. "
Profile photo of Candra Jean Hall

Candra Jean Hall

April 17, 2024

5  out of  5
rating by Candra Jean Hall
"referred to megan imel's office by a friend and could not be happier. everyone i've spoken with has been nothing but incredibly friendly, understanding, and helpful. highly recommend. special shout-out out to jayde for being extra patient and awesome."
We responded:
"Candra, Welcome to the Agency! We are glad you are here. I am so glad to hear that everyone has been helpful too. "